Disruptive Behaviors

What is disruptive behavior? Disruptive behavior is any inappropriate behavior, confrontation, or conflict, ranging from verbal abuse to any inappropriate action, whether physical or sexual. Disruptive behavior can cause strong psychological and emotional feelings that can challenge the safety of others and the community. Disruptive behavior amongst crewmembers can impact good crew resource management (CRM).  

What are examples of behaviors that can be disruptive? Disruptive behaviors can range from mild to “crossing the line”.  Sample behaviors that often precede “crossing the line include:

  • Displaying unpredictable moods.
  • Demonstrating an inflated sense of self-importance.
  • Perceiving attacks on one’s character/reputation not apparent to others and  reacting quickly with anger and counter attacks.
  • Displaying a sense of entitlement.
  • Showing rigidity and stubbornness.
  • Treating others with disrespect, rudeness and /or a lack of professionalism.
  • Being argumentative.
  • Actively defying or refusing to comply with requests or rules.
  • Often arriving late.
  • Blaming others for one’s mistakes.
  • Deliberately attempting to annoy others.
  • Deliberately intimidating others.
  • Engaging in revenge-seeking behaviors.
  • Frequently losing one’s temper with others.

Disruptive behaviors that “cross the line” of civility include:

  • Physical confrontations.
  • Use of profanity.
  • Condescending or disrespectful acts.
  • Intimidation.
  • Lack of sexual boundaries.
  • Discriminatory  remarks.

There are multiple means of maintaining civility within our workplace.  They offer support for effective teamwork, good communication and a safe work environment.  They include: 

  1. Respecting Others and Yourself: Treat everyone in the workplace with respect, regardless of their role, how well we know them, whether we agree/disagree with them, and whether we like them or not.
  2. Being Aware: Civility is a deliberate endeavor, requiring conscious awareness of oneself and others. Mindfulness and reflective practice enhances awareness.
  3. Communicate Effectively: Civil communication is more than what we say.  It includes how we say something. Being heard is more than just saying something one can understand.  It also includes creating a safe zone for hearing the message by not raising defenses or allowing others to feel judged or attacked.
  4. Take Good Care of Yourself: It’s hard to be civil when one is personally stressed, distressed, or ill.
  5. Be Responsible: Understand and accept personal accountability. Avoid shifting blame for your uncivil behavior.  Intervene when it is the right thing to do.


Your AFA EAP is here to help you address disruptive behavior.   While reporting such behavior to management is one option, that report may trigger an unwanted response or investigation (on even the reporter).

Control the Process! Control the Outcome! Give your AFA EAP Committee a call! Call EAP – 503.729.4439
International – 800-424-2406

Posted in: EAP

2 Hot 2 Cold?

2 Hot 2 Cold?

Do you sweat or freeze in the airplane cabin? Download our App to report it!

Today, the FAA and the DOT have no operating requirements for cabin temperatures. As a result, in the summer, cabins can get too hot; in the winter, they can get too cold.

If it’s too hot, crew and passengers can experience symptoms ranging from the mild (fatigue, dizziness) to moderate (heat exhaustion) to catastrophic (heat stroke).

If it’s too cold, health effects range from cold stress to hypothermia.

Extreme temperatures also impact cabin operations, by degrading the crew’s awareness of possible security threats, increasing stress that can lead to air rage, medical emergencies, a return to the gate, and other operational disruptions.

Flight Attendants face these extreme conditions all too often. To make change, we need data to persuade regulators and legislators to establish airplane temperature standards. We define the problem with reports to get it fixed.

Download the iPhone/iPad or Android version of the 2Hot2Cold app, install it on your device, and submit reports on extreme temperature incidents you experience onboard flights.

In addition, come back often and check the links on afacwa.org/2hot2cold for the latest 2Hot2Cold news, updates on temperature events reported by the 2Hot2Cold community, as well as ways to inform the government and industry of your dissatisfaction.

Working together, we will end the scourge of 2Hot2Cold in air travel!



~UPDATE~ Negotiation Prep

Dear Fellow Flight Attendants,

Wanted to give everyone an update from the Negotiations Committee. We’d like to say “Thank You” to everyone that took the survey. The committee met on Monday of this week (November 5th) in Portland and we covered the following areas:

* Discussed the survey results and determined the negotiation priorities

* Began developing our Opener for January

* Worked on our Communication Plan

Remember, we are keeping the results of the survey confidential as we use the information to determine priorities which sets our overall bargaining strategy at the negotiations table.

We will be sending out periodic updates after we meet as a committee to keep you updated on our progress. Those updates will be posted to our www.afahorizon.org website as well the HZN AFA Facebook page.

Your Negotiation Team,

Tanya Phillips, Ed Hawes, and Joelle Fuhrman

Joint PBS Committee Alternate Position

After a review of the applications, the AFA MEC has selected Deb Harding-Elliott as the Joint PBS Committee alternate member.  Deb will begin her training in January and is expected to be available to assist, when needed, starting in February of 2019.

About the Joint PBS Committee:
• Assists bidders with building and editing their bids while bidding is open
• Processes and completes runs in PBS to create preliminary FA schedules in all 5 domiciles
• Works with other members of the Joint PBS Committee to agree upon which runs will be used
• Responds and processes FA bid protests
• If a protest is accepted, the AFA Committee members work with company and FA to make the FA whole
• Prepares monthly and intermittent communications for bidders
• Tests NAVBLUE system updates prior to releases to ensure contractual compliance
• Presents PBS system and bidding guides to new hire classes