AFA COVID-19 Onboard Service Survey
JULY 28, 2020 11:00
On July 16th, management implemented an expansion of onboard service which included the addition of multiple beverage selections and the re-introduction of hot beverages as an option for passengers. During the lead up to the service expansion, members of our Master Executive Council (MEC), Inflight Service Committee, and Air Safety, Health, & Security Committee (ASHSC) engaged management in multiple discussions with the intent of protecting Flight Attendant safety and health during the current COVID-19 pandemic.
Despite the objections raised by AFA and the nationwide increase in COVID-19 cases over the past several weeks, management made the decision to proceed with the rollout of the additional service citing the need to address complaints received through the Alaska Listens platform and improve scores on customer satisfaction surveys. The MEC, Inflight Service Committee, and ASHSC believe that the decision to proceed with an expanded onboard service in the wake of the increase in COVID-19 cases was irresponsible on management’s part.
COVID-19 Onboard Service Survey Launches Today
The MEC fully intends to continue to engage with management on the subject of onboard service, especially surrounding management’s plan for a further expansion next month. In an effort to gather as much direct Flight Attendant feedback as possible to share during those conversations, we have launched the AFA COVID-19 Onboard Service Survey. The survey is an opportunity to share your thoughts, feedback, and experiences related to the July 16th expanded onboard service.
You’ll be able to take the survey any time between now and Sunday, August 2nd at 5 PM PDT. Please share this link with your flying partners and encourage everyone who has worked since the July 16th onboard service expansion to take participate! Even if you have not worked since July 16th, you’ll still be able to share any comments you have about the service expansion.
REMINDER: Report Any Safety Hazards
In addition to completing the AFA COVID-19 Onboard Service Survey, please also remember to report any safety hazards that you experience while performing the expanded onboard service. This could include instances of increased exposure to passengers (e.g. passenger removing their mask to speak to you, etc.) or other hazards related to service. You can report these hazards through ReportIt! by submitting either a FAIR and/or ASAP for each flight on which they occur. Include the terms “COVID-19″ and “service” in your narrative to ensure they are correctly categorized by management. This data will help our AFA representatives to advocate for safe levels of service.
If you have any questions about the AFA COVID-19 Onboard Service Survey, please contact your LECP.