Member Support Ticket System
We are pleased to announce we have transitioned to a new Grievance Ticket System. If your contract has been violated due to an extension, pay issue, lack of hotel or transportation accommodations, etc., please submit a grievance ticket using our website, www.afahorizon.org and click on "Support Ticket" in the main menu. You will then click on "open a new ticket". In the "Help Topic" section of the ticket, click on the drop down menu to select your Council. You will select Council 16 Grievance if you are based in BOI, GEG. PAE or SEA. If you are based in ANC, MFR, or PDX, you will select Council 17 Grievance.
The MEC Communication Committee has set up this system to allow our Flight Attendants to submit a variety of other types of tickets as well, such as concerns or questions with Reserve and Scheduling and a General Inquiry category, to assist with matters that may not rise to the level of a Grievance but still need the attention and/or assistance of your Local Officers. These selections will allow you to submit other issues you may want to raise to our Union.
We want to thank the AFA International Office and the MEC Communication Chair, Kevin Robins, for their invaluable assistance in developing this new system.
This system is new to us, and to you. Your feedback is vital in this process. If you notice anything that needs editing or if you encounter any difficulties, please do not hesitate to reach out to your Local Officers.
In solidarity,
Kirk Hansen and Marcella Oswald, MEC Grievance Co-Chairs
Contract Mobilization Crew Sits
Our Mobilization Committee has put together some Pop Up Crew Sits for our Flight Attendants to meet our rep/s, hear more details about future events, ask questions and share/update contact info so everyone is receiving alerts for future mobilization gatherings.
Red Lanyard Removal Order by Management
If a member of management asks you to remove your red AFA lanyard, please follow the directive and complete this document as soon as possible. Always keep your company lanyard with you, in your day bag/back pack/suitcase, while in uniform.
