EAP & Professional Standards

The EAP is a support service provided by Flight Attendants for Flight Attendants, their families and partners. EAP peer representatives are trained to provide three distinct, but interrelated, services which include: 

• Assessment, Support and Referral Services
  EAP reps assist members in identifying and developing an action plan to address personal and work-related concerns. EAP provides support to a troubled Flight Attendant (TFA) during the problem resolution process. When professional services or resources are required, the EAP identifies an appropriate referral(s) and facilitates the TFA’s successful linkage to it.
• Professional Standards
  EAP offers a range of conflict resolution strategies, skills and support to help co-workers resolve disputes among themselves without the need for management intervention.
• Critical Incident Response
  EAP offers and/or coordinates a range of critical incident stress management services to promote and accelerate recovery in the aftermath of traumatic and/or critical incidents, both on and off the job.